Generally, Chromebooks are robust machines that work smoothly. But in contrast to any Windows or Mac, they can take a real hammering before dying. But they are also prone to errors. One of the most common issues faced by them is not turning on. Similar to it, they freeze, i.e., they won’t shut down or even move or click anything on which it is stuck. Here, we would help you fix the issue of Chromebook not turning on or freezing. Read on!
- 1 Causes of Frozen Chromebook
- 2 ‘Chromebook Won’t turn on,’ : Fixes
- 2.1 Charge the laptop
- 2.2 Remove any USB device
- 2.3 Check the error message, if any.
- 2.4 Close some apps from the Task Manager
- 2.5 Remove apps from the Chrome Web Browser.
- 2.6 Do a force shutdown
- 2.7 Sign in a different user
- 2.8 Sign in from a Guest account
- 2.9 Do a hard reboot
- 2.10 Drain the battery
- 2.11 Do a hard reset
- 2.12 Do a powerwash
- 2.13 Get professional help
Causes of Frozen Chromebook
A Chromebook is a lightweight laptop. It has the Chrome OS that is primarily a stripped-down operating system aimed to help you work with the Google apps. Thus, even though many brands make Chromebooks, they face the same issues because of the same operating system. Hence the fixes also work across brands.
If your Chromebook is not booting up, freezing, locking, or not responding, it could be because of:
- A program that is already running.
- A device that you have plugged into the Chromebook.
- An internal hardware problem developed within the Chromebook.
- The problem developed with the Chrome OS.
‘Chromebook Won’t turn on,’ : Fixes
We now know of the several reasons why the Chromebook will not turn on or give you a blank screen despite charging. The solutions, we provide below for fixing the issue is valid across brands. There are several solutions that might or might not work for you. You need to select and use the fixes at your discretion. But you need not be afraid as none of the fixes would blow up your computer.
Charge the laptop
It might look like a no-brainer, but it could be a simple fix as charging your laptop. Charge your laptop regardless of the battery status, as it could be inaccurate if you are not calibrating it. Most people do not bother with it.
Charge it for a full three and a half hours and then try turning it back on. If it still does not turn on, try other fixes.
Remove any USB device
If you have connected any USB drive, headphone, or any such external device, try unplugging them from the laptop. If they are causing the issue, unplugging them would resolve the issue.
Check the error message, if any.
Sometimes, you get an error message when your Chromebook gets frozen. Note down the error message and Google its fixes. You can also lookup the Chrome OS Help Website for a solution to the error message. Troubleshooting it, can resolve the issue.
Close some apps from the Task Manager
Sometimes a program that is running on your Chromebook can cause it to freeze. If you can identify the application, close it. Else, open up the Chrome OS Task Manager. You can open it by pressing the Shift and Escape button simultaneously. In it, scan and locate any program or webpage that is consuming sizeable Memory. Select that program or Web Page and then click on End Task. Look if the problem is fixed.
Remove apps from the Chrome Web Browser.
If the blank screen is intermittent, you can try disabling some installed apps from the Chrome Web Store. The occasional issue can happen if the apps do not get updated, are incompatible with the system, or have bugs from the start.
You can try and locate shady and unpopular apps that are not well supported. They often cause several issues. You will be surprised how often the blank screen’s cause in Chromebooks is because of these bad apps. Restart the laptop to see if the problem is fixed.
Do a force shutdown
Sometimes a force shut down of the Chromebook causes the freeze issue to go away. It clears the system’s hardware like the RAM and other caches where data might get stored and cause a freeze. If the system shuts down, the cache will get clear of any software freezing it. Rebooting will normalize the system.
Sign in a different user
Try signing in as a different user. You can do so by adding another Google account and signing in as that user. If the method works, it implies that there was an issue with the previous account. Potential issues there can be corrupted apps, apps integration, or even a sync error between your laptop and Google account.
Sign in from a Guest account
If your Chromebook is still giving you a blank screen with a different user account, try logging in via the Guest account. This account lets you browse the internet using Google Chrome but has no extensions or apps installed in it. Hence, it gives you a clean slate for logging and diagnosing the issue. If the method works, you know that there is an issue with a bad app or a sync problem between your device and Google servers.
Do a hard reboot
If your Chromebook is not booting, try doing a hard reset. It can sometimes resolve the issue. To do it, press the Power button down and hold it for 30 seconds. It would power down if your laptop is not entirely locked down. Press the power button again. The Chromebook should power back on and show the Chrome logo and splash screen.
If the battery is not charged, try charging and power on the laptop. You do not need a full charge here but just sufficient to power on the laptop. Once the system has turned back on, open the Task Manager and, if possible, delete those apps that you do not use too often and are taking up sufficient system resources. Also, check out for new apps that you might have been aware of being installed. You can select the column headers to sort the app list.
Drain the battery
Sometimes, if your Chromebook is frozen and not turning on or not booting, try draining the battery. Unplug the device from the power source and leave it for about three hours. It would drain the battery and cool down the CPU. Now connect back the charger and reboot once the battery is sufficiently charged.
Do a hard reset
The reset can be done by pressing down both the Refresh button and the power button at the same time for about five to ten seconds. The move refreshes and restarts the Chrome hardware. Please note that with this method, you would lose the configuration preferences for your trackpad and keyboard. You will not lose any apps or files except those that are in your Downloads folder.
Do a powerwash
Itis also called as a factory reset and should be your last resort as it erases all your stored files and folders and brings the Chromebook to its original settings. Hence, you can also back up and store your data before performing this step.
To perform it, click on the Settings tab of your Chrome browser, click on ‘Advanced Settings,’ and finally click on ‘Powerwash.’ Reboot the computer when it asks you to. It would ask you to log in to your Google account as you did in the beginning. Check if the issue is resolved. You can also make a full Recovery.
Get professional help
If none of the above steps have worked, it means that you need professional help. If your Chromebook is under warranty, you can get it repaired from your brand’s service center free of charge. Else you would need to pay for the repair as the reason might be a possible hardware issue.
We hope that one of the solutions has worked for you, and you need not consider buying a new Chromebook. If you used any other solution or these worked for you, please comment back and let us know.
And do not forget to share it with any other Chromie who might need this help desperately!