Over the years we have grown used to Skype. We just can’t fathom it not working. However, it does run into a snag at times and you receive an error message of ‘Skype can’t connect’, especially on Windows 10. It might look like a nightmarish situation, but the good news is that you can easily tackle it and emerge a winner. There are few fixes available for it which you can try in the sequence we are giving it to you. You can stop at the step your issue gets resolved. Thus, without further ado, we list down the fixes for you to try and fix the problem.
Before you start any troubleshooting with Skype, you need to do some fundamental testing steps. Foremost, you need to be sure that the internet connection is working on your platform. Next, you need to check and ensure that the Firewall settings and the security software of your system are not blocking Skype in any way.
If none of these are causing problems; then we can move to the next troubleshooting steps in the sequential order.
Fix Skype Can’t Connect Error on Windows 10?
Check Skype Heartbeat
Often, the problem may not be from your side but from Skype’s end. It could be suddenly down or having other issues. You can confirm it by checking Skype’s status. For it, log into your Skype account and click on the help tab. Sometimes the tab is seen in the drop-down menu as ‘Help and Feedback’ when you click on the three dots on the right side of your profile picture and display name. When you click on it, a new page will open and you would see a tab, ‘Heartbeat’ or ‘Skype Status.’ Click on it and check if the status is normal. This implies that Skype is working fine.
The page would also have top Skype issues listed at the bottom. You would not be able to resolve it as the Microsoft team is researching to resolve those issues but you would get updated about them.
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Scan the PC for Malware
It might look unfathomable but if any malware is present in your system; then you are more vulnerable to face Skype connectivity issues. To rule out this issue or resolve it; its best to run a full system scan on your computer. Windows 10 has its own steadfast ally, the Windows Defender. You can launch by going the following way on your PC:
Settings <<Update & Security << Windows Defender << Open Windows Defender << Full System Scan.
You can also do the full system scan using a third-party antivirus. However, it is a tall task removing the malware from every nook and corner of your Windows 10 OS. This is because some malware is noticeably sly and stealthily and cannot be eliminated by the antivirus tool alone. Thus, it is strongly recommended that you also run a special and robust anti-malware tool like Auslogics Anti-Malware as well. Restart your PC after that. Chances are your Skype would start and function normally.
Update Skype to the Latest Version
You must always keep Skype updated to the latest version to keep it running smoothly. Else, it is likely to become troublesome. To upgrade it, you need to visit the Skype website and get its latest version. Else, you can also sign into Skype in your desktop app and then click on its ‘Help’ option and then click on ‘Check for Updates.’ You would get two options: – ‘Update Classic Skype’ and ‘Try the New skype.’ You can choose anyone.
Update your Windows
Sometimes your Skype fails to connect automatically if your OS I.e. is a little old. Updating it ensures all applications run smoothly. To do it, follow the following steps: – First click on the Windows logo key and then on Update and Security and then Check on Updates. Follow the prompts to let the updates download and then install on your PC. Once done, restart the computer. If Skype still does not work, move to the next step.
Refresh Network Settings
Sometimes your bandwidth gets overloaded due to the downloading of files and you experience a poor Skype connection. To resolve it, first close all programs that require intensive network usage. Check if Skype is working now. If not, then refresh the network settings via the following path.
First press the Windows Key and the X key from the keyboard simultaneously and then click on the Command Prompt (Admin). Grant the permission when prompted. Now type in the following commands without making any kind of typing error. After each command, press the ‘Enter’ key from the keyboard. The commands are:
- Ipconfig/ release;
- Netshwinsock reset;
- Netsh int ip reset;
- Netsh int tcp set heuristics disabled;
- Netsh int tcp set global autotuninglevel= disabled;
- Netsh int tcp set global rss= enabled;
- Netsh int tcp show global.
Restart the computer. If the problem persists, move to the next step.
Update Network Card Driver
Sometimes driver issues might be the culprit. If the above steps are not resolving the issue; you might want to refresh network card drivers manually or by using an easy tool to do it automatically that is the Driver Easy.
The tool, Driver Easy will recognize your system automatically and find the correct drivers for it. This eliminates the risk of you downloading the wrong drivers or you making any mistake in installing them. Driver Easy is available as both a free and pro version. The pro version gives you full support and 30-day money-back guarantee as well.
Download any one and install it on your computer. Run the tool and click the ‘Scan Now’ tab. Driver Easy will start scanning your computer and detect all driver issues. You can now click the ‘Update’ button adjacent to the flagged network card device. This will start the automatic download and installation of the right version of the drivers.
The Pro version will give you a list of all the drivers missing from your system and you would get a tab option, ‘Update all.’. Clicking on it will update all the drivers of your system. Restart the computer.
Reset Skype from the Registry
If the problem persists; you need to uninstall and reinstall the Skype but the cleanup would need to be done from the Registry as well. However, this needs to be performed with extreme care as the Registry does not tolerate mistakes. It is also a good move to save your Skype history before perming this step. Let’s see how to do each step.
Creating a back-up of Skype history
For it, first, open the Run command window by pressing the Windows logo key and the R key simultaneously. Now type in the command ‘appwiz.cpl’ into the Run box and click OK. Now copy all the ‘My Skype Received Files’ folder and ‘Your Skype Name’ folder and move them to another location.
To uninstall Skype; once again open the Run command window by pressing the Windows and R button simultaneously from the keypad. Type in ‘Control’ in the command window and hit Enter. The Control Panel window will open. Click on ‘Programs and Features’ from it to open the Programs list. Locate Skype and right-click on it. Click on the Uninstall tab to let the program uninstall.
Deleting Skype entries from Registry
It is best to create a backup of Registry before performing this step. For it, open the Run command window and type in ‘regedit.exe’ and hit Enter. Press ‘Yes’ on the prompt. From the opened Registry Editor Window, select computer and right-click on it. Next click on Export. Give the files a name and save it on your choice of location.
You can also create a system restore point at this stage if you desire for additional security. Now let’s get to deleting the Skype Keys from the Registry.
From the Run command, open the Registry Editor Window in the same manner. Now expand the HKEY_CLASSES_ ROOT option from the left pane. It will open up a list of folders arranged alphabetically. Scroll down to the Skype Folders. Right-click on them and delete them one by one. Restart the computer.
Now, download the latest version of Skype from its official website and install it. Once installed, retrieve your Skype history by typing ‘%appdata%\skype’ into the Run box and clicking OK. Now place back the ‘My Skype Received Files’ folder and ‘Your Skype Name’ folder back on this folder. Your problem should get resolved.
Configure Skype Connection Settings
If the problem still persists, Let’s try using a proxy server which mostly makes the problem go away. To connect the Skype app to the proxy server, do the following:
Open Skype, go to Tools<< Options<<Advanced << Connection. Now specify the exact proxy option; entre its Host and Port Details and then enter your proxy username and password. Checkbox the Enable proxy authentication and save your changes. Close Skype and ensure it is not running in the background. Restart Skype. The problem should have disappeared.
As we come to the end of this post, we sincerely hope that even your problem would have become a distant memory. Do let us know of any queries and whether your issues got resolved. And don’t forget to share this writeup with whoever who needs the help! Bye for now!